Draft for legal review before launch. This document reflects how the site works, but it is not legal advice and does not guarantee compliance with every requirement.
We want your machine to be with you for years. That's why every Arcraft comes with a three-year warranty and remote support.
Three-year warranty
The warranty is valid for three years from delivery, subject to the warranty terms below and applicable law.
Remote support
If something goes wrong or you have a question, contact us at [email protected]. Most issues are solved by phone, message or remote guidance — without a visit.
Technician visits
If, after remote diagnosis, a technician visit is needed, the listed visit fee is ₪250, subject to the service and warranty terms. The fee is not charged automatically: visits required for repairs covered by the warranty are handled according to the warranty terms, and we'll tell you in advance if any cost applies.
Warranty terms
[To be completed before launch: what the warranty covers, what it excludes (e.g. damage from unreasonable use, liquids or opening the machine), when the technician visit fee applies, and how spare parts are handled. The wording can be updated from the control panel.]
Last updated: 17 October 2026